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Refund policy

How To Apply For A Refund

To make a refund, please send your details and an order number or copy of the receipt to support@pawtion.com.au or start the process via the Contact Us page.

Policy Duration

Our refund policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Refund Time

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or Missing Refunds

Sometimes refunds can take time and can be subject to banking or public holidays. If 5 business days have passed and you still have not received your refund yet, please contact us at support@pawtion.com.au or via the Contact Us page.

Exchanges

We only replace products if they are defective or damaged. If you need to exchange any product(s), please send us an email at support@pawtion.com.au or via the Contact Us page.

Pawtion Acknowledges The Traditional Inhabitants Of The Land On Which We Stand, Their Spirits And Ancestors, Past And Present. We Recognise That We Gather In The Land Of The Gayamaygal, Gamaragal, Garigal, Darramurragal, Wallumedegal And Many More. We Acknowledge The Vital Contribution That Indigenous People And Cultures Have Made And Still Make To The Nation That We Share, Australia.