Are your treats really preservative free?

Why yes they are! By dehydrating/freeze-drying our treats, we can keep them all natural and full of goodness for your furry friend.

What are your customer service hours?

Our customer service team can be reached from 9am to 6pm AEDT every day. Feel free to give us a call on 1300 549 236 or email We’d love to hear about your experience with us - good or bad.

How do I redeem a coupon code?

All of our coupon codes can be redeemed at checkout. Simply add the code in before processing the payment and your adjusted discount will become visible!

What payment methods are accepted?

We accept a variety of payment methods including:

- Visa
- Mastercard
- Amex
- Apple Pay
- Google Pay
- Paypal
- Shop Pay

What information is required at checkout?

Checkout is easy with Pawtion. We offer single press checkout or standard checkout options. If you subscribe you, you need only enter your details once

We require your name and address to get your order to you as well as your billing information to process payments. But don’t worry, we keep everything private and secure.

How much is shipping?

Shipping on any order over $40 is currently free! For orders under $40, a standard shipping cost of $8.99 is applied.

What is your returns/refunds policy?

We are so confident you will love our product that we offer a first purchase guarantee to all households. If you have any grievances with our product, send us an email with a picture of the issue included.

For any products after that, they must be returned inside their original, sealed packaging to our address and we will provide a refund once the goods are received. Unfortunately, we are unable to offer a refund on opened or partially used food to comply with healthy policies.

How do I track my order?

You will receive an order confirmation email containing a link with your shipping tracking information shortly after placing your order.

If you haven't received your an order confirmation 24 hours after placing your order, please contact us at or via the Contact Us page.